Privacy Policy

This Privacy Policy explains how www.watchgallery.ae (the “Website”) collects, uses, stores, and protects your personal information. By using the Website, you agree to the practices described in this Policy.

Information We Collect

We collect both personal information you provide to us directly and data automatically generated through your use of the Website.

This may include:

  • Contact details (name, phone number, email)

  • Billing and shipping information

  • Order history, purchase details, and payment status

  • Device information (IP address, browser type, operating system)

  • Usage data collected through cookies, analytics tools, and tracking technologies

  • Communications you send to us, including inquiries and customer support messages

How We Use Your Information

We use your personal information to:

  • Process, manage, and deliver your orders

  • Communicate with you regarding purchases, support requests, or account matters

  • Improve the Website’s functionality, performance, and security

  • Send marketing or promotional emails (only if you choose to opt in)

  • Comply with applicable legal and regulatory obligations

We do not sell or rent your personal information to third parties.

Sharing Your Information

We share your data only with third-party service providers necessary to operate and maintain our business. This may include:

  • Payment processors

  • Shipping and logistics partners

  • Customer service and support tools

  • Email, hosting, and infrastructure providers

These third parties are required to use your information only as instructed and to protect it in accordance with applicable laws and industry standards.

Cookies and Tracking Technologies

The Website uses cookies and similar technologies for:

  • Essential site functionality

  • Traffic, behavior, and performance analytics

  • Session management

  • Saving preferences and improving user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact some Website features.

Marketing Preferences

If you subscribe to our newsletter or marketing communications, you may unsubscribe at any time using the link included in the email or by contacting us directly.

Transactional emails related to your orders will continue to be sent even if you unsubscribe from marketing communications.

Data Security

We implement technical and organizational safeguards designed to protect your personal information. While we take reasonable steps to secure your data, no online system can guarantee complete security. You use the Website at your own risk.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by applicable law.

Your Rights

Depending on your jurisdiction, you may request:

  • Access to the personal data we hold about you

  • Corrections or updates to inaccurate information

  • Deletion of your personal data, where legally permitted

  • Withdrawal of previously provided consent

To exercise your rights, please contact us through the form available on the Website or via our customer support email.

Policy Changes

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” above. Continued use of the Website following any updates constitutes acceptance of the revised Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the form available on the Website.