Warranty Policy

Watch Gallery stands behind the quality and authenticity of every timepiece we sell. We provide a 2-year warranty on the movement of all watches purchased through our website.

Warranty Period

The warranty is valid for two (2) years from the date of purchase.

What is Covered

• Movement failure or malfunction under normal use.
• Battery replacement within the first 6 months of purchase for quartz models.
• Manufacturing defects in the watch dial, hands, or markers.

What is Not Covered

• Damage to the crystal (glass), case, strap, bracelet, or crown.
• Water damage, unless the watch is a certified diver's model and damage occurred within its specified depth rating without crown misuse.
• Damage caused by unauthorized repairs or tampering by third parties.
• Normal wear and tear including scratches and fading of plating.

How to Make a Warranty Claim

1. Contact us at info@watchgallery.ae with your Order Number and a description of the issue.
2. Once our team approves the initial assessment, you will be instructed on how to send the watch to our service center in the UAE.
3. We will inspect the timepiece and proceed with repair or replacement at our discretion.