Privacy policy
Watch Gallery ("we", "us" or "our") operates the website https://watchgallery.ae (the "Site"). This Privacy Policy explains what personal information we collect when you visit or make a purchase from the Site, how we use it, who we share it with, and the choices you have.
1. Who We Are
The Site is operated by Watch Gallery, Office 203, Building A, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. For any privacy question, email info@watchgallery.ae.
2. Information We Collect
- Device information: web browser, IP address, time zone, cookies, pages viewed, products browsed and how you use the Site.
- Order information: full name, billing address, shipping address, email address and phone number, collected when you make or attempt to make a purchase.
- Payment information: payment details are processed securely by PCI-DSS compliant payment providers. We don't store full card details on our servers.
- Communications: messages you send us by email, phone or chat.
- Newsletter: your email address, if you sign up for offers and updates.
3. How We Use Your Information
- To process and deliver your orders, including payment and shipping.
- To answer your questions and provide customer support.
- To screen orders for fraud and risk.
- To send marketing emails, only if you've opted in.
- To show relevant ads and measure how the Site performs.
- To meet our legal and regulatory obligations in the United Arab Emirates.
4. Sharing Your Information
We share personal information only where needed to run our business and fulfil your orders:
- E-commerce and payment providers: to host our store and process payments securely.
- Delivery partners: receive your name, address and phone number to deliver your order.
- Analytics providers: to help us understand how the Site is used.
- Advertising partners: to show relevant ads and measure their results.
- Service providers: our email, chat and product-review tools, used only to provide those services.
- Legal requirements: where required by law or in response to a lawful request.
We don't sell your personal information.
5. International Transfers
Some of our service providers process data outside the United Arab Emirates. When this happens, we rely on their security measures and contractual safeguards to protect your information.
6. Data Retention
We keep order information for as long as needed to fulfil your order and to meet our legal, tax and accounting obligations. We then delete or anonymize it. If you unsubscribe from marketing, we stop using your email address for marketing.
7. Data Security
The Site uses SSL encryption to protect all information sent during checkout. Payment data is handled only by secure, encrypted payment providers. We use technical and organizational measures to protect your personal data.
8. Cookies and Tracking
We use cookies to run core Site features, remember your preferences and analyze Site performance. You can manage or disable cookies in your browser settings, though some features may not work properly without them.
9. Marketing and Targeted Advertising
- Every marketing email includes an unsubscribe link.
- You can limit personalized ads through the ad settings of the platforms where you see our ads.
10. Your Rights
Under applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021, you can ask to access, correct or delete your personal data, or object to its use for marketing. To make a request, email info@watchgallery.ae. We may need to verify your identity first.
11. Children
The Site isn't intended for anyone under 18, and we don't knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
Watch Gallery
Address: Office 203, Building A, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email Address: info@watchgallery.ae
Phone Number: +971 6 516 4008
Working Hours: Mon–Sat, 10:00 AM – 7:00 PM (GST)