Shipping policy
Watch Gallery ships every order from Sharjah, United Arab Emirates, by DHL Express to the six GCC countries listed below.
Where We Ship
- United Arab Emirates
- Saudi Arabia
- Qatar
- Kuwait
- Bahrain
- Oman
Order Processing
- Orders placed before 2:00 PM GST on a business day ship the same day.
- Orders placed after 2:00 PM GST, or on a Sunday or UAE public holiday, ship the next business day.
- Business days are Monday to Saturday, excluding UAE public holidays.
Shipping Rates and Delivery Times
Delivery times are counted in business days from dispatch.
| Destination | Shipping cost | Delivery time |
|---|---|---|
| United Arab Emirates | Free shipping on all orders. | 1–2 business days |
| Saudi Arabia | Shipping cost is SAR 100. Free shipping over SAR 1,500. | 2–4 business days |
| Qatar | Shipping cost is QAR 100. Free shipping over QAR 1,500. | 2–4 business days |
| Kuwait, Bahrain, Oman | Shipping cost is AED 100. Free shipping over AED 1,500. | 2–4 business days |
The exact shipping cost is shown at checkout before you pay. Orders to Saudi Arabia are charged in SAR, orders to Qatar in QAR, and all other orders in AED.
Customs Duties and Import Taxes
All orders ship Delivered Duty Unpaid (DDU). Your checkout total covers the product and shipping only.
If customs in your country charges import duties, taxes or clearance fees, DHL Express collects them from you on delivery. These charges are set by your local customs authority, not by Watch Gallery, so we can't quote exact amounts. They mainly apply to orders delivered outside the UAE.
Order Tracking
Once your order ships, you'll receive an email with your DHL Express tracking number and a live tracking link. You can also check your order on our Track Order page.
Damaged, Lost or Delayed Parcels
- Damaged on arrival: email us within 48 hours of delivery with your order number and photos of the parcel and the item.
- Not delivered: email us within 48 hours after the expected delivery date.
We'll open an investigation with DHL Express and keep you updated until it's resolved.
Contact Us
Watch Gallery
Address: Office 203, Building A, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email Address: info@watchgallery.ae
Phone Number: +971 6 516 4008
Working Hours: Mon–Sat, 10:00 AM – 7:00 PM (GST)